This Privacy Policy describes how I.T. Solutions Chula Vista ("we," "us," or "our") collects, uses, and shares your personal information when you use our computer repair and installation services (the "Services").  We are committed to protecting your privacy and handling your data responsibly.

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Information We Collect: We collect information necessary to provide our Services and enhance your experience. This may include:​

• Personal Information: This may include your name, address, phone number, email address, and payment information.

• Device Information: We collect information about the device requiring repair or installation, such as the make, model, operating system, serial number, and hardware specifications.

• Diagnostic Information: During the repair process, we may collect diagnostic data, including error logs, system files, and hardware performance data. This information is crucial for identifying and resolving technical issues.

• Service History: We maintain records of the services we have provided to you, including repair details, installation dates, and any communication related to your service requests.

• Communication Data: We may retain records of your communications with us, including emails, phone calls, and online chat logs.

• Usage Data: We may collect anonymized and aggregated data about the use of our services, such as the types of repairs requested and the average service time. This data helps us improve our service offerings.

How We Use Your Information:

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We use your information for the following purposes:

• Providing Services: To diagnose and repair your computer, install software or hardware, and fulfill your service requests.

• Communication: To contact you regarding your service requests, appointments, updates, and any issues related to your repair.

• Payment Processing: To process payments for our services.

• Customer Support: To provide customer support and address your inquiries.

• Service Improvement: To analyze usage data and feedback to improve our services and customer experience.

• Legal Compliance: To comply with applicable laws and regulations.

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Sharing Your Information: We may share your information with the following categories of third parties:

  

Service Providers: We may share information with third-party service providers who assist us with payment processing, data storage, and other essential services. We ensure these providers are contractually obligated to protect your privacy.

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Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or to protect our legal rights.

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Data Security: We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, access controls, secure data storage. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

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Data Retention: We retain your information for as long as necessary to provide our Services, comply with legal obligations, and resolve disputes. 

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Your Choices: You may have certain choices regarding the information we collect and how we use it. You can contact us: I.T. Solutions Chula Vista
(619) 882-8504
ITSolutionsChulaVista@gmail.com

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Access and Correct: Request access to and correction of your personal information.
Opt-Out: Opt-out of receiving marketing communications from us.
Children's Privacy: Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to this Privacy Policy: We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website.

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Contact Us: If you have any questions about this Privacy Policy, please contact us at:   

I.T. Solutions Chula Vista
(619) 882-8504
ITSolutionsChulaVista@gmail.com​

 

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By using the computer repair and installation services (the "Services") provided by I.T. Solutions Chula Vista ("we," "us," or "our"), you ("you" or "customer") agree to the following terms and conditions:

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Service Agreement: We will provide the Services in a professional and timely manner. We will make reasonable efforts to diagnose and repair your computer or install the requested software/hardware.

You are responsible for providing accurate information about the issue you are experiencing and any necessary access to your device.

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Payment: You agree to pay the fees for the Services as outlined in the invoice or agreed upon beforehand. Payment is due upon completion of the Services unless otherwise agreed. We accept cash, paypal, mastercard, visa, and business checks.

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Warranty: We offer a limited 15-day warranty on our repair services. This warranty covers defects in workmanship. This warranty does not cover accidental damage, software issues, or problems caused by third-party hardware or software.

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Liability: We are not liable for any loss of data or software that may occur during the repair process. It is your responsibility to back up your data before requesting our Services. Our liability for any damages arising from the Services is limited to the amount you paid for the specific service. We are not responsible for any indirect, incidental, or consequential damages.

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Data Backup: We strongly recommend that you backup all your important data before requesting our Services. We will not be responsible for any data loss that occurs during the repair process, even if caused by our negligence.

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Customer Responsibilities: You are responsible for providing a safe and suitable working environment for our technicians. You are responsible for any software licensing agreements required for software installation. You are responsible for retrieving your device within 7 to 14 business days of notification that the repair is complete. We may dispose of unclaimed devices after this period.

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Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California 

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Changes to these Terms and Conditions: We may update these Terms and Conditions from time to time. We will notify you of any material changes by posting the updated Terms and Conditions on our website.  

 

Contact Us: If you have any questions about these Terms and Conditions, please contact us at:

I.T. Solutions Chula Vista
(619) 882-8504
ITSolutionsChulaVista@gmail.com